Telstra Network Disruption Advice

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Published
11th October 2022

Telstra Network Disruption Advice

Telstra is performing maintenance on its network around NINDIGULLY RT QLD with work to take place over 10 days commencing 13th October 2022. Mobile service MAY be impacted at various times during this period.

As this maintenance work needs to be carried out during daylight hours for health and safety reasons, our technicians will need to switch off some sectors which support mobile services in the area and power to the exchange. This may result in some disruption to mobile and fixed services in the area. Every effort will be made to reduce the impact to our customers, and we apologise for any inconvenience.

Maintenance work and testing, if all goes according to plan, will be completed by 23rd October 2022. Site Outages will be kept to a minimum during this period.

Thank you for your patience and understanding while we maintain the network.

Further Information

  • Review the outage tool https://outages.telstra.com.au/#/ to see if the outage is listed (these works may not be listed on here)
  • If you continue to experience concerns after the outage period, please report faults through 132200 Telstra Faults
  • We also understand that there are some critical business applications that may be impacted while we complete this upgrade, such as EFTPOS connections. If you are experiencing difficulty with EFTPOS, we recommend you contact your bank for assistance. Most modern EFTPOS terminals can use Wi-Fi linking into fixed network services and/or mobile service to operate effectively.
  • Wi-Fi Calling - If you have a Telstra mobile with a compatible device, you’ll be able to make voice calls using your Fixed Broadband Wi-Fi connection. https://www.telstra.com.au/coverage-networks/mobile-technology#wificalling

Contact: May Boisen mailto:TelstraSthQld@team.telstra.com