Contact Us

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Council is committed to providing all customers with timely and efficient service.

Council welcomes feedback, compliments and suggestions from residents, business and visitors to our region. Council also encourages residents and visitors to report any issues that they encounter.

Office hours are 8:45am to 5pm Monday to Friday (Excluding Public Holidays).

Council may be contact in one of the following ways:

Report an issue

Have you spotted something that needs Council's attention?

Connect with Council to address any issues you find in and around your town, including road maintenance, roaming dogs, rubbish, overgrown vegetation, fallen tree branches, blocked drains and more. 

Report an issue by using the Snap Send Solve app on Apple iPhone, Android Smart Phone, or fill out the webform below. 

Simply SNAP us a photo, SEND us the location and we'll SOLVE the rest.

If your issue poses an immediate safety risk, please call Council on 4620 8888. 

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Written Correspondence

All written correspondence should be addressed to The Chief Executive Officer.

Balonne Shire Council
118 Victoria Street
St George QLD 4487

Email

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Phone

Administration Office - (07) 4620 8888

After Hours

In an emergency, Council can be contacted on (07) 4620 8888

Customer Service Standards

Council will ensure all residents are treated equitably; receive excellent customer service; and if Council cannot provide a service required, will refer on to an appropriate provider.

When residents contact Council, staff will:

  • Identify themselves
  • Greet and listen to residents with respect, courtesy and understanding
  • Respond to all enquiries in a professional and timely manner
  • Endeavour to resolve all enquiries at the first point of contact
  • Set clear expectations of the next steps, and deliver on those commitments

Customer Service Charter(PDF, 825KB)

Customer Expectations

To enable Council to assist, residents are expected to:

  • Provide Council with all relevant information needed to assist
  • Respectfully communicate with staff
  • Contact Council if an error is made
  • Provide a reference number (where applicable)
  • Provide feedback on Council's services

Make a Complaint

Administrative Action Complaint is a complaint about an administrative action of a local government, including the following, for example: -

  • a decision, or a failure to make a decision including a failure to provide a written statement of reasons for a decision;
  • an act, or a failure to do an act;
  • the formulation of a proposal or intention;
  • the making of a recommendation; and
  • the complaint is made by an affected person.

Making a complaint

You can make a complaint in a number of ways:

In writing

Please mail your complaint to:

Chief Executive Officer

PO Box 201

St George QLD 4487

OR Fax to 07 4620 8889

By email

To: council@balonne.qld.gov.au

Online

Please use the Feedback form(PDF, 439KB)

In person

At our Administration Office: 112-118 Victoria Street St George QLD 4487

By telephone

Balonne Shire Council on 07 4620 8888

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