Our Vision & Values

Our vision is to respond to community needs and expectations and to provide a range of 

services through quality leadership, policies and community representation.

We are committed to our core values

which will enable us to 

achieve our vision and mission:-

Our Customers

  • The customer is always right
  • We put the customer at the centre of everything we do
  • We always say thank you
  • We listen to our customers, understand them and work out how to best serve them
  • We get things done with speed, conviction and agility
  • We go the extra mile and exceed customers' expectations

Our People

  • We value teamwork and interdependence
  • We are one team
  • We value each other - we seek and benefit from diverse people and perspectives
  • We will strive to be the best - we are restless, always learning, always improving
  • We are ambitious and courageous - we pursue excellence, set new standards and go beyond them.

Our Reputation

  • Our reputation is our most valuable asset
  • We act honestly and consistently in our behaviours, actions and decisions
  • We establish trust by keeping our word, communicating effectively and transparently
  • We are responsive
  • We resolve errors/mistakes and never make excuses